Order Processing

• All orders are processed and fulfilled through our internal operations team and trusted courier partners.

• Orders are typically dispatched within the processing timeline communicated at the time of purchase.

• During collection drops, product launches, sales, or high-demand periods, processing and dispatch times may be longer than usual.

Shipping and Delivery Timelines

• Delivery timelines displayed at checkout are estimates only and should not be considered guaranteed delivery dates.

• Actual delivery times may vary depending on the customer's location, courier service performance, weather conditions, public holidays, and other operational factors.

Courier Responsibility

• Kallkeyy partners with verified third-party logistics and courier providers to ensure safe and timely delivery of orders.

• Once an order has been dispatched, shipping updates and transit progress are managed by the respective courier partner.

• While we strive to ensure a seamless delivery experience, Kallkeyy is not responsible for delays caused by:

  • Courier or logistics partner backlogs

  • Customs clearance procedures

  • Incorrect or incomplete shipping information provided by the customer

  • Natural disasters, extreme weather conditions, strikes, government restrictions, or other force majeure events

  • Any circumstances beyond our reasonable control

Delivery Confirmation

• An order shall be considered successfully delivered when it is marked as delivered by the courier partner at the shipping address provided during checkout.

• Customers are responsible for ensuring that the shipping address and contact information provided are accurate and complete.

Failed Deliveries

• If a delivery attempt fails due to an incorrect address, customer unavailability, refusal to accept the package, or failure to respond to courier communications, additional shipping charges may apply for re-dispatching the order.

• Orders returned to Kallkeyy due to unsuccessful delivery attempts may be eligible for re-shipment at the customer's expense.

Lost or Damaged Shipments

• If your package arrives damaged or appears to have been tampered with, please contact our support team within 48 hours of delivery and provide relevant photographs and order details.

• Claims reported after this period may not be eligible for investigation or resolution.

International Shipping

• For international orders, customers are responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by local authorities unless otherwise stated at checkout.

• Delivery timelines for international shipments may vary significantly depending on customs processing and local courier operations.