RETURNS & EXCHANGES
We want you to love your KALLKEYY purchase
7-DAY RETURN WINDOW
Returns are accepted within 7 days after delivery
RETURN ELIGIBILITY
Item is Unworn
Products must be unworn, unwashed, and in original condition with all tags attached.
Original Packaging
Item must be returned in original packaging along with invoices.
Within Return Window
Return request must be initiated within 7 days of delivery.
No Signs of Damage
Items should not have any stains, odours, pet hair, or damage caused by the customer.
NON-RETURNABLE ITEMS
- Items with removed or tampered tags
- Worn, washed, or altered products
- Products returned after the 7-day window
- Items damaged due to misuse or improper care
- Sale or clearance items (unless defective)
HOW TO RETURN
1
Initiate Return Request
Log in to your account, go to Orders, select the order, and click "Request Return". Provide reason for return.
2
Approval & Pickup
Once approved, we'll schedule a pickup from your address. Keep the item ready in its original packaging.
3
Quality Check
Returned items undergo a quality check to ensure they meet return eligibility criteria.
4
Refund Processing
Once approved, refund will be processed within 5–7 business days to your original payment method.
EXCHANGE POLICY
We currently do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.
Pro Tip:
To ensure you get the size you want, check our
Size Guide
before ordering.
⚠ IMPORTANT INFORMATION
- Return shipping is free for defective items or wrong products sent. For other returns, shipping charges may apply.
- Refunds will be initiated only after the returned item passes quality inspection.
- The 7-day return window starts from the date of delivery, not the date of order.
- For any return-related queries, contact us at support@kallkeyy.com